Altoona-Blair County Airport (AOO)
IMPORTANT INFORMATION FOR U.S. CITIZENS TRAVELING ABROAD
AND INDIVIDUALS ARRIVING IN THE UNITED STATES
International Airport Travelers: Please review the Know Before You Go notifications and travel videos from U.S. Customs and Border Protection in their entirety and review any relevant travel advisories prior to travel:
Q.: How can I get the best rate on my flight?
A.: Plan ahead! With 14-day advanced booking our passengers enjoy one-way tickets for non-stop flights starting at only $29 and round-trip tickets from just $39.
Q.: How can I make/modify my flight reservation?
A.: If it is at least 3 hours before your scheduled flight, contact our Customer Service Center at (814) 793-2027 or 1 (800) 329-0485 and we will be happy to assist you.
Q.: How close to departure can I book a flight?
A.: You can book your flight up to 2 hours before scheduled departure. Please proceed directly to the ticket counter.
Q.: How far in advance can I book a flight?
A.:You can book your flight up to 331 days in advance of your scheduled departure.
Q.: Is same-day standby available?
A.:If you would like to be added to the same-day standby list for an earlier flight, please contact our Customer Service Center at (814) 793-2027 or 1 (800) 329-0485 and we will be happy to assist you. Your original flight reservation will be held unless an earlier flight is confirmed. There is a $35 fee for Friendly fares. There is no fee for Freedom fares.
Q.: How long can I hold a reservation?
A.: If you are booking your flight at least 7 days before scheduled departure, you can hold your reservation for up to 24 hours at no charge. Extended holds (more than 24 hours) are processed and payable immediately.
Q.: What forms of payment are accepted?
A.: We accept most major credit and debit cards.
Q.: How can I avoid a middle seat?
A.: With our spacious, comfortable aircraft there are no more worries about that middle seat. Our open seating policy ensures every seat has a great view.
Q.: How early should I arrive to check-in?
A.: Check-in for departures from Altoona-Blair County Airport begins 45 minutes (no less than 30 minutes) prior to departure. Check-in for departures from PIT and BWI begin 90 minutes (no less than 45 minutes) prior to your scheduled departure. Please view Check-In Procedures for more information.
Q.: Do you offer emergency/bereavement/military/senior etc. discounts?
A.: While we don’t offer discounts to any specific type or class of traveler, our fares are designed to provide a value option for all travelers, every day. We think you will find our “Frugal” fare rate to be highly competitive.
Q.: Why can’t I choose my seats?
A.: Seating is subject to weight and balance restrictions. To learn more, please contact our Customer Service Center at (814) 793-2027 or 1 (800) 329-0485.
Q.: I left something on the plane/at the airport. What should I do?
A.: Contact us immediately so we can attempt to retrieve the item. Please provide a detailed description including brand, size, color, model/serial number (if available), and where you believe you lost the item. While we cannot be held responsible for unchecked/unattended items, we will make every effort to locate items upon timely notification and return items turned into lost and found.
Q.: My bags were damaged. What should I do?
A.: Damages must be reported in person before leaving the airport. Present any damaged items to our personnel for inspection. You will be asked to complete a damage claim form.
Q.: My bags are missing. What should I do?
A.: Delayed and missing luggage must be reported in person before leaving the airport. Alert our personnel right away and we will begin searching for your missing baggage immediately. If your baggage is still missing after 5 days, you will be asked to submit a claim.
Q.: What is the cost for parking?
A.: All parking at the Altoona-Blair County Airport is FREE for our passengers.
Q.: What amenities are available at the terminal?
A.: We invite you to view our amenities, including delicious, authentic Mexican cuisine at La Fiesta Restaurant.
Q.: What amenities are available during my flight?
A.: We offer in-flight Wi-Fi, a variety of entertainment options, with snacks and drinks available for purchase, as well. We have everything you need to enjoy your flight!
Q.: Can I travel with my pet?
A.: Small domesticated dogs and cats may be able to travel with you in the cabin on most flights provided they are in an approved travel carrier. Animals ineligible for in-cabin travel may be eligible for cargo travel. Restrictions apply. Government-authorized trained service dogs are accepted on all flights when accompanying the individual to whom they have been assigned to assist, subject to verification.
Q.: How does the unaccompanied minor traveler process work?
A.: Child travelers aged five through 11 that are unaccompanied by a passenger aged 12+ are considered unaccompanied minors. In addition to airfare, a $50 fare each way ($100 round-trip) applies. Unaccompanied minors are restricted to nonstop/direct flights and may not be allowed to board flights that are likely to be diverted or cancelled (including due to weather). Additional restrictions apply. For additional information, please contact our Customer Service Center at (814) 793-2027 or 1 (800) 329-0485.
Q.: What should I know about traveling with an infant or young child?
A.:Our airline welcomes infants and children. One infant under the age of 2 may sit on the lap of a parent or passenger 18 years of age or older. Only one lap child is allowed per seat. Infants and children who are unable to sit upright unassisted must be secured in an FAA-approved infant/child seat and secured to the aircraft seat, which must remain secured at all times. Infants younger than 7-days-old and those in incubators may not board. Customers traveling with a foldable stroller or foldable fabric wagon may check the item through to the final destination free of charge.
Nursing mothers are welcome to breastfeed and/or pump in all of our facilities, as well as in-flight; however, due to irregular in-flight seat power we recommend a manual or battery operated pump. Breast pump equipment and milk may be carried aboard free of charge (in addition to carry-on allowance).
Plan ahead. Be sure to bring along a selection of toys, books, etc. to entertain infants and young children in flight. In addition, we recommend providing a drink and snack at takeoff and landing to help alleviate possible ear pain as the cabin pressure adjusts. Drinks and snacks for children may be carried aboard free of charge (in addition to carry-on allowance). Be sure to bring enough diapers and supplies to last through any possible flight delays or disruptions.
No Seat Alterations
For the safety of all, our seats may not be altered or modified in any way. The Fly-Tot, JetKids Bed Box, and similar items are strictly prohibited.
Q.: Will my seats have power outlets and Wi-Fi?
A.: Most flights include both power and Wi-Fi.
Q.: Will I be able to recline my seat?
A.: Most seats on our aircraft can be reclined. If you choose to recline, please be courteous of the passenger seated behind you.
Q.: I am diabetic. Can I carry my insulin, syringes, ice packs, and supplies aboard?
A.: Yes. You may carry all medically necessary items aboard as carry-on items free of charge (in addition to carry-on allowance). If you use a syringe in-flight, please contact a flight attendant for assistance with disposal to help avoid injury to yourself or others.
Q.: I use a wheelchair/walker/cane. Will I be charged a baggage fee to check this item?
A.: Each customer can check one mobility assistance device at no additional charge.
Q.: Can I travel with my medication?
A.: Yes. You do not need to present your medication or notify the screening officer about your medication unless it is in liquid form. If traveling with a reasonable quantity of liquid medication, you do not need to include it in your quart-size liquid bag but you must notify the officer at the beginning of the screening process. Although the TSA does not require that you store your medications in the original prescription bottles, you should be aware that the laws regarding this vary by state. There are no quantity limits of medications in pill/solid form as long as they are screened.