Altoona-Blair County Airport (AOO)
IMPORTANT INFORMATION FOR U.S. CITIZENS TRAVELING ABROAD
AND INDIVIDUALS ARRIVING IN THE UNITED STATES
International Airport Travelers: Please review the Know Before You Go notifications and travel videos from U.S. Customs and Border Protection in their entirety and review any relevant travel advisories prior to travel:
Q.: How can I get the best rate on my flight?
A.: Plan ahead! Our passengers enjoy one-way tickets for non-stop flights starting at only $33.
Q.: How can I make/modify my flight reservation?
A.: Please call Boutique Air Customer Service at 1 (855) 268-8478.
Q.: How far in advance can I book a flight?
A.: Flight scheduling varies. You can book your flight up to 331 days in advance of your scheduled departure, depending on availability.
Q.: Is same-day standby available?
A.: If you would like to be added to the same-day standby list for an earlier flight, please contact Boutique Air Customer Service at 1 (855) 268-8478 to assist you.
Q.: What forms of payment are accepted?
A.: We accept most major credit and debit cards.
Q.: How can I avoid a middle seat?
A.: Our spacious, comfortable aircraft provides luxurious accommodations, so there are no more worries about that middle seat. Our open seating policy ensures every seat has a great view.
Q.: How early should I arrive to check-in?
A.: Check-in for departures from Altoona-Blair County Airport begins 45 minutes (no less than 30 minutes) prior to departure. Check-in for departures from PIT and BWI begin 90 minutes (no less than 45 minutes) prior to your scheduled departure. Please view Check-In Procedures for more information.
Q.: Do you offer emergency/bereavement/military/senior etc. discounts?
A.: While we don’t offer discounts to any specific type or class of traveler, our fares are designed to provide a value option for all travelers, every day.
Q.: Why can’t I choose my seats?
A.: Seating is subject to weight and balance restrictions. To learn more, please contact Boutique Air Customer Service at 1 (855) 268-8478.
Q.: I left something on the plane/at the airport. What should I do?
A.: Contact us immediately so we can attempt to retrieve the item. Please provide a detailed description including brand, size, color, model/serial number (if available), and where you believe you lost the item. While we cannot be held responsible for unchecked/unattended items, we will make every effort to locate items upon timely notification and return items turned into lost and found.
Q.: My bags were damaged. What should I do?
A.: Damages must be reported in person before leaving the airport. Present any damaged items to our personnel for inspection. You will be asked to complete a damage claim form.
Q.: My bags are missing. What should I do?
A.: Delayed and missing luggage must be reported in person before leaving the airport. Alert our personnel right away and we will begin searching for your missing baggage immediately. If your baggage is still missing, you will be asked to submit a claim.
Q.: What is the cost for parking?
A.: All parking at the Altoona-Blair County Airport is FREE for our passengers.
Q.: What amenities are available at the terminal?
A.: We invite you to view our amenities, including on-site car rentals and delicious, authentic Mexican cuisine at La Fiesta Restaurant.
Q.: Can I travel with my pet?
A.: Small domesticated dogs and cats may be able to travel with you in the cabin on most flights provided they are in an approved travel carrier. Animals ineligible for in-cabin travel may be eligible for cargo travel. Restrictions apply. Government-authorized trained service dogs are accepted on all flights when accompanying the individual to whom they have been assigned to assist, subject to verification.
Q.: What should I know about traveling with an infant or young child?
A.: Our airline welcomes infants and children. One infant under the age of 2 may sit on the lap of a parent or passenger 18 years of age or older. Only one lap child is allowed per seat. Infants and children who are unable to sit upright unassisted must be secured in an FAA-approved infant/child seat and secured to the aircraft seat, which must remain secured at all times. Boutique Air does not reserve space for government-approved child seats, unless a ticket has been purchased for that seat. If space is available after boarding is completed, customers may use adjacent unused seats to secure the government-approved child seat. Infants younger than 7-days-old and those in incubators may not board. Due to size constraints, keep in mind that items greater than 48 inches in length may not fit on the aircraft.
Nursing mothers are welcome to breastfeed and/or pump in all of our facilities, as well as in-flight; however, due to irregular in-flight seat power we recommend a manual or battery operated pump. Breast pump equipment and milk may be carried aboard free of charge (in addition to carry-on allowance).
Plan ahead. Be sure to bring along a selection of toys, books, etc. to entertain infants and young children in flight. In addition, we recommend providing a drink and snack at takeoff and landing to help alleviate possible ear pain as the cabin pressure adjusts. Drinks and snacks for children may be carried aboard free of charge (in addition to carry-on allowance). Be sure to bring enough diapers and supplies to last through any possible flight delays or disruptions.
No Seat Alterations
For the safety of all, our seats may not be altered or modified in any way. The Fly-Tot, JetKids Bed Box, and similar items are strictly prohibited.
Q.: Will my seats have power outlets?
A.: Most flights include power outlets.
Q.: Will I be able to recline my seat?
A.: Most seats on our aircraft can be reclined. If you choose to recline, please be courteous of the passenger seated behind you.
Q.: I am diabetic. Can I carry my insulin, syringes, ice packs, and supplies aboard?
A.: Yes. You may carry all medically necessary items aboard as carry-on items free of charge (in addition to carry-on allowance). If you use a syringe in-flight, please contact a flight attendant for assistance with disposal to help avoid injury to yourself or others.
Dry Ice: 2.5 kg (5.5 lbs.) per package and per passenger. Packages must NOT be air tight and must allow the release of carbon dioxide gas. When in checked baggage, the package must be marked “Dry Ice” or “Carbon Dioxide, Solid” and marked with the net quantity of dry ice, or an indication that it is 2.5 kg (5.5 lbs.) or less.
Wet ice will not be accepted.
Q.: I use a wheelchair/walker/cane. Will I be charged a baggage fee to check this item?
A.: Most wheelchairs will not fit within the cargo hold. Wheelchairs that completely fold are considered a ‘Special Item’ and are subject to the rules of “Oversized Baggage/Special Items.” Powered wheelchairs are not accepted on Boutique Air flights. Please review Boutique Air’s baggage rules for additional information.
Q.: Can I travel with my medication?
A.: Yes. You do not need to present your medication or notify the screening officer about your medication unless it is in liquid form. Pack all medications in your carry-on baggage in their original, labeled containers. Do not try to save luggage space by combining medications into a single container. Please avoid placing critical medication in your checked bag. Checked bags go through extensive airport operation screenings once any airline checks a bag at a ticket counter and are placed in the hands of the TSA until your bag is cleared and returned to the airline. If traveling with a reasonable quantity of liquid medication, you do not need to include it in your quart-size liquid bag but you must notify the officer at the beginning of the screening process. Although the TSA does not require that you store your medications in the original prescription bottles, you should be aware that the laws regarding this vary by state. There are no quantity limits of medications in pill/solid form as long as they are screened.