FAQs

Q.: How can I get the best rate on my flight?

A.: Plan ahead! Our passengers enjoy one-way tickets for non-stop flights starting at only $49.

Q.: How can I make/modify my flight reservation?

A.: Please call Contour Airlines Customer Service at 1 (888) 332-6686.

Q.: How far in advance can I book a flight?

A.: Flight scheduling varies. You can book your flight up to 331 days in advance of your scheduled departure, depending on availability.

Q.: Is same-day standby available?

A.: If you would like to be added to the same-day standby list for an earlier flight, please contact Contour Airlines Customer Service at 1 (888) 332-6686 to assist you.

Q.: What forms of payment are accepted?

A.: We accept most major credit and debit cards.

Q.: How can I avoid a middle seat?

A.: Our spacious, comfortable aircraft provides luxurious accommodations, so there are no more worries about that middle seat. Our open seating policy ensures every seat has a great view.

Q.: How early should I arrive to check-in?

A.: Check-in for departures begins two hours before scheduled flight departure and closes 45 minutes before boarding for checked baggage. No exceptions. Please view Check-In Procedures for more information.

Q.: Do you offer emergency/bereavement/military/senior etc. discounts?

A.: While we don’t offer discounts to any specific type or class of traveler, our fares are designed to provide a value option for all travelers, every day.

Q.: I left something on the plane/at the airport. What should I do?

A.: Contact us immediately so we can attempt to retrieve the item. Please provide a detailed description including brand, size, color, model/serial number (if available), and where you believe you lost the item. While we cannot be held responsible for unchecked/unattended items, we will make every effort to locate items upon timely notification and return items turned into lost and found.

Q.: My bags were damaged. What should I do?

A.: Damages must be reported in person before leaving the airport. Present any damaged items to our personnel for inspection. You will be asked to complete a damage claim form.

Q.: My bags are missing. What should I do?

A.: Delayed and missing luggage must be reported in person before leaving the airport. Alert our personnel right away and we will begin searching for your missing baggage immediately. If your baggage is still missing, you will be asked to submit a claim.

Q.: What is the cost for parking?

A.: All parking at the Altoona-Blair County Airport is FREE for our passengers.

Q.: What amenities are available at the terminal?

A.: We invite you to view our amenities, including on-site car rentals and delicious, authentic Mexican cuisine at La Fiesta Restaurant.

Q.: Can I travel with my pet?

A.: Small domesticated dogs and cats may be able to travel with you in the cabin on most flights provided they are in an approved travel carrier. Animals ineligible for in-cabin travel may be eligible for cargo travel. Restrictions apply. Government-authorized trained service dogs are accepted on all flights when accompanying the individual to whom they have been assigned to assist, subject to verification.

Q.: What should I know about traveling with an infant or young child?

A.: A parent, or any person 16 years of age or older, may hold an infant in their lap, provided that infant is included in the passenger reservation. Seating options for Lap Children may be limited on some flights.

A ticket must be purchased for infants traveling in their own seat. The purchaser must provide their own child safety seat, clearly labeled as approved by the Federal Aviation Administration (FAA), to be installed according to the instructions on its label. The infant must remain in the safety seat with the harness fastened during taxi, takeoff, landing and whenever the “fasten seatbelt” sign is on. A reserved seat is required to carry on a safety seat, or a seat must be available next to you. If an unoccupied, adjoining seat is not available, the gate agent will check the safety seat to your final destination.
Seating options for infants in a reserved seat may be limited on some flights. Please visit www.faa.gov/passengers for more information on traveling with infants or young children.

Unaccompanied Minors
An unaccompanied minor is a child between the ages of 5 and 14 years old, who is not accompanied on the same flight or compartment by a passenger at least 15 years old or older or by a parent regardless of age. Children under 5 years old will not be allowed to flight without an adult. Unaccompanied minors will only be accepted on Contour non-stop flights and must be accompanied by a parent or responsible adult until the child is boarded on to the aircraft. The parent, guardian, or other responsible adult must remain at the departure gate until the aircraft has taken off from the airport. The minor child must be met at the arrival gate in the destination airport by another parent, guardian, or responsible adult. A service charge of $50 per flight segment will be assessed for unaccompanied minors on all Contour flights.

Traveling while pregnant
You are able to fly until the end of your eighth (8th) month of pregnancy. In order to travel your ninth (9th) month you will need a certificate from an obstetrician, dated within 72 hours of departure, stating your fitness for air travel on your scheduled itinerary, as well as providing the estimated date of birth.

For domestic flights under five (5) hours, you will not be permitted to travel within seven (7) days before or after your delivery date. If you need to travel within this time frame you will need a certificate from an obstetrician, dated within 72 hours of departure, stating that you are physically fit for air travel on your scheduled itinerary

Please submit these documents to Customer Experience via email at [email protected].


Q.: I am diabetic. Can I carry my insulin, syringes, ice packs, and supplies aboard?

A.: Yes. You may carry all medically necessary items aboard as carry-on items free of charge (in addition to carry-on allowance). If you use a syringe in-flight, please contact a flight attendant for assistance with disposal to help avoid injury to yourself or others.

Dry Ice: 2.5 kg (5.5 lbs.) per package and per passenger. Packages must NOT be airtight and must allow the release of carbon dioxide gas. When in checked baggage, the package must be marked “Dry Ice” or “Carbon Dioxide, Solid” and marked with the net quantity of dry ice, or an indication that it is 2.5 kg (5.5 lbs.) or less.

Wet ice will not be accepted.

Q.: I use a wheelchair/walker/cane. Will I be charged a baggage fee to check this item?

A.: Mobility and medical devices do not count toward carry-on limits. We accept all types of wheelchairs and scooters including folding, collapsible, non-folding, manual or powered. Please understand that space is limited. Excess, oversized and/or overweight baggage that isn’t needed during your flight, or will not fit in the cabin, will be checked. Some charges may apply for checking additional wheelchair(s) used for recreational purposes. In the event of an emergency, you must be able to help yourself off the aircraft.

If you are travelling with a powered wheelchair, please notify originating airport at least 48 hours before check-in.

Contact Customer Experience to make sure your device is approved for travel and to make any special assistance travel requests. Customer Experience can be reached by phone at 888-33-CONTOUR or via email at [email protected]

If you are connecting to another airline, please contact the operating carrier for their rules on traveling with wheelchairs, mobility devices and medical devices.

Q.: Can I travel with my medication?

A.: Yes. You do not need to present your medication or notify the screening officer about your medication unless it is in liquid form. Pack all medications in your carry-on baggage in their original, labeled containers. Do not try to save luggage space by combining medications into a single container. Please avoid placing critical medication in your checked bag. Checked bags go through extensive airport operation screenings once any airline checks a bag at a ticket counter and are placed in the hands of the TSA until your bag is cleared and returned to the airline. If traveling with a reasonable quantity of liquid medication, you do not need to include it in your quart-size liquid bag but you must notify the officer at the beginning of the screening process. Although the TSA does not require that you store your medications in the original prescription bottles, you should be aware that the laws regarding this vary by state. There are no quantity limits of medications in pill/solid form as long as they are screened.