Check-In, Security & TSA Regulations
Altoona-Blair County Airport (AOO)
Please review our check-in and security procedures, as well as TSA regulations and security screening procedures listed below. If you have a special need, please visit the specific area on the TSA website that pertains to you to learn more, or feel free to contact us. Plan ahead to help expedite check-in and screening. If you require immediate assistance, please contact our Customer Service Center at (814) 793-2027 and we will be happy to assist you. You may contact our air carrier, Contour Airlines, at 1 (888) 332-6686.
Check-In Altoona-Blair County, PA AOO
Check-in for your flight at the main terminal. Contour Ticket Counter will open 2 hours before flight departure and close 45 minutes before departure for checked bags. Parking is FREE at Altoona-Blair County Airport.
Check-In Philadelphia, PA (PHL)
Check-in for your flight at the main terminal. Contour Ticket Counter will open 2 hours before flight departure and close 45 minutes before departure for checked bags.
MINIMUM CONNECT TIME TO ANOTHER AIRLINE IS 75 MINUTES. BAGS NEED TO BE COLLECTED FROM AIRLINE BAGGAGE CLAIM AND THEN RE-CHECKED TO NEXT AIRLINE AT THEIR TICKET COUNTER. PASSENGER WILL NEED TO GO BACK THROUGH AIRPORT SECURITY.
When No Agent Is Available
We make every effort to be available to assist our guests; however, due to circumstances beyond our control, all agents may be assisting other travelers. If you are a ticketed passenger arriving at a ticket counter and no agent is available, please call Contour Airlines at 1-888-332-6686 for immediate assistance.
IMPORTANT INFORMATION FOR U.S. CITIZENS TRAVELING ABROAD
AND INDIVIDUALS ARRIVING IN THE UNITED STATES
International Airport Travelers: Please review the Know Before You Go notifications and travel videos from U.S. Customs and Border Protection in their entirety and review any relevant travel advisories prior to travel:
Travel Security Screening and TSA Regulations
For the safety and security of all travelers, we abide by security measures designed to achieve the highest level of transportation security. Regulations are based on processes and procedures developed by the Transportation Security Administration (TSA), as well as the law enforcement and intelligence community. These measures include standard screening procedures and the prohibition of items and behavior which may pose a threat to our guests.
Standard Screening Process
Standard screening requires that you remove all items (including your shoes, light jacket, laptops, belts, liquids, etc.) and place them on the x-ray belt for visualization. You may anticipate the following additional security screening procedures listed below. Due to our goal of achieving the highest level of security for our guests, all security and screening processes are subject to change to address any new or evolving threats. Thank you for doing your part to help all travelers reach their destination safely and securely.
Carry-On Baggage Screening
Plan to remove all personal electronics larger than a cellphone from your carry-on bags and place in a single layer into the bin provided for x-ray screening. This includes items such as laptops, e-readers, tablets, and handheld game consoles. This does not include items such as hairdryers, electric toothbrushes, and shavers.
Generally, ready-to-eat food and snack items such as sandwiches, fruit, and health bars may remain inside your carry-on bag. Liquid food and drink items are subject to the Liquids Rule. Further guidance will be provided by the TSA officer.
When preparing for your flight, pack items neatly and keep electronics, as well as foods, powders, and any materials that can obstruct a clear x-ray image packed separately to facilitate the screening process. Be sure to review the TSA Prohibited Items List, FAA PackSafe Chart, and TSA Travel Tips before you pack your bags.
Each passenger may bring one quart-sized bag of liquids (including aerosols, gels, pastes, and creams) through the checkpoint and in the carry-on bag. All liquids must be in travel-size containers (3.4 ounces/100 mL or smaller). Any containers larger than this must be placed into checked baggage. Exemptions apply for medically necessary items, as well as infant and child nourishment. Be sure to present these items to the TSA security officer.
Checked Baggage Screening
All checked baggage is provided to TSA for security screening. Your checked baggage may undergo a variety of screening procedures, including a physical bag search. If your property has been physically inspected, a notice of baggage inspection will be placed inside your bag. To help avoid having your luggage lock cut off, consider using a lock with packaging indicating that it may be opened by TSA officers. TSA has been provided a master key for these locks by the product manufacturer.
International Flight Screening
Travelers whose connecting flights will be departing from Philadelphia International Airport (PHL) are subject to all domestic screening (see above), as well as a more extensive aviation security screening process. To help expedite the process, you are advised to place all powders/powder-like substances over 12 ounces/250 mL in your checked baggage. Questionable powders in carry-on baggage may be subject to secondary screening.
Important Travel Information
U.S. citizens traveling abroad should familiarize themselves with the U.S. Customs and Border Patrol’s Know Before You Go page, which includes essential information regarding document requirements, declaration forms, travel advisories, prohibited and restricted items (including what overseas foods and goods you may bring into the United States).
All travelers (including TSA PreCheck Passengers) are subject to pat-down screening procedures. The process may include visual and physical inspection of the head, neck, arms, torso, legs, and feet, as well as clothing, head coverings, and sensitive areas including breasts, groin, and buttocks. You may be required to adjust clothing during the pat down. The pat down process requires that sufficient pressure be applied to ensure detection and areas may undergo a pat down more than once to ensure no threat items are present. The officer will explain the procedure as the pat down proceeds.
Pat downs are conducted by an officer of the same gender. Officers use the back of the hands over sensitive areas; however, additional screening with the front of the hands may be required to ensure no threat exists. Please inform the officer of any painful areas, external medical devices, or movement difficulties. At any time, you may request a chair to sit in and/or a private screening in the company of a companion of your choice. A second officer of the same gender will be present for all private screenings.
Screening With Technology
All travelers (including TSA PreCheck Passengers) are subject to Advanced Imaging Technology (AIT) and screening procedures. Walk-through metal detectors and millimeter wave AIT is used to safely screen passengers for metallic and non-metallic threats, including concealed weapons and explosives. There are no known adverse health effects from this non-ionizing radio-frequency energy. Passenger privacy is maintained by using a generic outline for all passengers without the collection of passenger-specific images.
Individuals are pre-screened by comparing their names, dates of birth, and gender against trusted traveler lists and watchlists to be identified as either low or high-risk passengers. Low-risk passengers are eligible for TSA PreCheck. Others receive standard or enhanced screening. Those on the No Fly List and Centers for Disease Control and Prevention Do Not Board List are prevented from boarding. Learn more and/or apply for DHS Traveler Redress Inquiry Program to resolve any difficulties with security and screening at airport checkpoints.
For additional information about screening procedures, please visit the Transportation Security Administration website.